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General FAQ's
Do you open on weekends / bank holidays?
We’re off walkies on weekends and bank holidays! If you’ve sent us a message or placed an order, our team will be back on the next working day to get things sorted and your goodies on their way.
What if I receive a different toy to what was advertised?
Very occasionally, stock deliveries can be delayed. If this affects your order, we’ll give you a ring first. Can’t get through? We’ll follow up with an email and offer a replacement toy of your choice. If it’s a time-sensitive order – like a birthday
Privacy, Cookie & Shipping Policies?
You can find links to all these below :
Do you offer refunds or exchanges?
[’Yes’ answer]. Our policy lasts 30 days. If 30 days have gone by since your purchase or it is a subscription order that is already processing, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unus