Do you offer refunds or exchanges?Updated a month ago

[’Yes’ answer]

Our policy lasts 30 days. If 30 days have gone by since your purchase or it is a subscription order that is already processing, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

It is up to all customers to provide us with correct information. If incorrect information is provided then we can still offer a refund but only once we receive the returned order.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• * Gift cards
• * Subscription boxes – We work hard to make your membership satisfying; however, you may cancel or pause your membership at ANYTIME, if an order is already processing for delivery a refund for this can not be issued. The only time you can not cancel immediately is when you have just upgraded or downgraded your plan, there is a 30 day notice period from the date of upgrade or downgrade.
• * Downloadable software products
• * Some health and personal care items.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

• * Dog toys with obvious signs of use
• * Dog food or Treats that have been opened.
• * Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• * Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Postman Pooch, Unit 2 Northlight House, Pendle Rd, Brierfield, Nelson BB9 5FL.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

If you need to return a product, please send it to:
Postman Pooch, Unit 2 Northlight House, Pendle Rd, Brierfield, Nelson BB9 5FL.

Refunds and Shipping Costs

• When processing a refund, we will deduct the original shipping cost paid at checkout from the refund amount.
• If the return is due to a valid reason (at our discretion), we will cover the return shipping costs up to £4.

Exchange Timelines

The time it takes for an exchanged product to reach you may vary depending on your location.

We recommend using a trackable shipping service to ensure your return or exchange is processed smoothly.