Subscriptions

Can I change my subscription payment date?

Yep – you can manage your subscription anytime! Just log into your account and visit the link below to change your billing date. Need a paw? Give us a shout and we’ll sort it for you. Manage My Subscription

What if I get an extra item in my box?

We love treating our loyal subscribers! If you spot a surprise extra in your box – don’t worry, it’s not a mistake. It’s just a little ‘thank you’ from us to your pup. Enjoy! 🎁🐾

When will my subscription boxes be delivered?

Signed up for a themed monthly subscription with toys and treats? If you order before 2pm, your first box will be dispatched the same day and should arrive within 2-3 working days. After that, your subscription boxes will arrive at the end of each mo

What is a Postman Pooch subscription?

Which courier do you use for subscriptions?

Can I pause my subscription?

How do I cancel my subscription?

Can I change my subscription address or payment details?

Can I choose what’s in my box?

Do subscribers get any perks or discounts?

When will I be billed for my subscription?

Can I gift a subscription to someone else?

Can I change the frequency of my boxes?

What happens if a box arrives damaged or missing an item?

How do I reactivate a cancelled subscription?

Do you offer subscription discounts for multiple dogs?