Can I change my subscription payment date?
Yep – you can manage your subscription anytime! Just log into your account and visit the link below to change your billing date. Need a paw? Give us a shout and we’ll sort it for you. Manage My Subscription
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Subscriptions
When will my order be sent?
We aim to dispatch all orders placed by 2pm on the same day. However, we do not ship orders on weekends or bank holidays. If you place an order during these times, it will be processed and dispatched on the next working day.
What if I get an extra item in my box?
We love treating our loyal subscribers! If you spot a surprise extra in your box – don’t worry, it’s not a mistake. It’s just a little ‘thank you’ from us to your pup. Enjoy! 🎁🐾
When will my subscription boxes be delivered?
Signed up for a themed monthly subscription with toys and treats? If you order before 2pm, your first box will be dispatched the same day and should arrive within 2-3 working days. After that, your subscription boxes will arrive at the end of each mo