<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1000" id="isPasted"><tbody><tr><td height="19" style="width: 100%;">All treats are sourced from trusted UK suppliers that meet strict safety and quality standards. Every product is tested and approved by dog lovers on our team before reaching your pooch.</td></tr></tbody></table>

Are your treats safe for all dogs?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1000" id="isPasted"><tbody><tr><td height="19" style="width: 100%;">Most are, but always check the product description for age recommendations. For very young puppies (under 6 months), we recommend softer treats and supervision during chewing.</td></tr></tbody></table>

Are your treats suitable for puppies and senior dogs?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1000" id="isPasted"><tbody><tr><td height="19" style="width: 100%;">We partner with trusted UK and European suppliers who share our focus on quality, safety, and sustainability.</td></tr></tbody></table>

Where do your treats come from?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1000" id="isPasted"><tbody><tr><td height="19" style="width: 100%;">Yes. Every treat and food product has a complete ingredients list and nutritional information on its product page and printed on the packaging.</td></tr></tbody></table>

Can I see a full list of ingredients?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1000" id="isPasted"><tbody><tr><td height="19" style="width: 100%;">We clearly list all ingredients online. If your pup has specific allergies, email us at support@postmanpooch.co.uk before ordering and we&#x2019;ll help recommend safe options.</td></tr></tbody></table>

My dog has allergies — how do I know what’s safe?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1000" id="isPasted"><tbody><tr><td height="19" style="width: 100%;">Every dog has unique tastes! If your pooch isn&#x2019;t a fan of something, let us know - we&#x2019;ll note it for future boxes and can suggest other treats they might enjoy more.</td></tr></tbody></table>

What if my dog doesn’t like something in the box?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1000" id="isPasted"><tbody><tr><td height="19" style="width: 100%;">Many of our toys are designed for tough chewers, but not all. We mark our more durable toys clearly in the product description. Always supervise playtime and replace toys if they become damaged.</td></tr></tbody></table>

Are your toys durable for heavy chewers?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1000" id="isPasted"><tbody><tr><td height="19" style="width: 100%;">Yes. All toys are sourced from reputable manufacturers and meet UK safety standards. We only stock toys we&#x2019;d happily give to our own dogs.</td></tr></tbody></table>

Are your toys tested for safety?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1000" id="isPasted"><tbody><tr><td height="19" style="width: 100%;">Yes! We offer a range of fun accessories, from bandanas and collars to grooming products and birthday essentials. Browse the Accessories section of our store to see what&#x2019;s new.</td></tr></tbody></table>

Do you sell dog accessories or grooming items?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1000" id="isPasted"><tbody><tr><td height="19" style="width: 100%;">Yes. Many of our gift boxes and accessories include a personalisation option. Look for the &#x201C;Personalise&#x201D; button on the product page before adding to cart.</td></tr></tbody></table>

Can I personalise products with my dog’s name?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1000" id="isPasted"><tbody><tr><td height="19" style="width: 100%;">Never. We only test our products with happy volunteer pups who love to try new things &#x2014; no harmful or invasive testing, ever.</td></tr></tbody></table>

Do you test products on animals?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1000" id="isPasted"><tbody><tr><td height="19" style="width: 100%;">Consider your dog&#x2019;s size, age, and play style. Our product descriptions include guidance on suitability and strength. If you&#x2019;re unsure, message us and we&#x2019;ll point you in the right direction.</td></tr></tbody></table>

How do I choose the right product for my dog?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1000" id="isPasted"><tbody><tr><td height="19" style="width: 100%;">Absolutely! Every box is packed to impress, and we never include invoices or price tags. Add a gift note at checkout to make it extra special.</td></tr></tbody></table>

Do your products make good gifts?

Postman Pooch

Products

Can I change my subscription payment date?

What if I get an extra item in my box?

When will my subscription boxes be delivered?

What is a Postman Pooch subscription?

Which courier do you use for subscriptions?

Can I pause my subscription?

How do I cancel my subscription?

Can I change my subscription address or payment details?

Can I choose what’s in my box?

Do subscribers get any perks or discounts?

When will I be billed for my subscription?

Can I gift a subscription to someone else?

Can I change the frequency of my boxes?

What happens if a box arrives damaged or missing an item?

How do I reactivate a cancelled subscription?

Do you offer subscription discounts for multiple dogs?

Subscriptions

When will my order be sent?

Can I change or cancel my order?

Can I check the status of my order?

Can I send my order directly to someone as a gift?

I’ve ordered the wrong item or size. What should I do?

Do you include invoices or prices in gift boxes?

I’ve entered the wrong delivery address - can I change it?

I haven’t received an order confirmation email.

What happens if an item I ordered is out of stock?

Can I include a gift note in the parcel?

Can I add a personal message or name to my order?

Orders

Which delivery options do you offer?

How much does delivery cost?

How long does delivery take?

What does “Tracked 24 is not guaranteed” mean?

Can I track my parcel?

My order says “Delivered” but I can’t find it. What should I do?

Do you offer Saturday or weekend delivery?

Do you deliver outside the UK?

Can I collect my order in person?

What happens if my parcel is delayed?

What happens if my parcel is returned to you?

Do you deliver to PO Boxes or BFPO addresses?

Delivery

Is your packaging recyclable?

Do you use eco-friendly materials?

Are your boxes plastic-free?

Can I reuse the gift box?

What happens to returned packaging or damaged stock?

How are you improving sustainability overall?

Do you include packaging slips or invoices inside the box?

Packaging & Sustainability

What payment methods do you accept?

When will I be charged for my order?

Can I use more than one discount code?

My discount code isn’t working - what should I do?

My payment was declined - what should I do?

Is it safe to pay on your website?

Can I change my payment method after placing an order?

Do you offer Klarna, Clearpay, or other buy-now-pay-later options?

Do you store my card details?

Payments

Do you offer gift cards?

How do I use a gift card?

Can I check my gift card balance?

Can I send the gift card directly to someone else?

Is the gift card delivered by post?

Does the gift card expire?

Can I use a gift card more than once?

Can I combine a gift card with a discount code?

Can the gift card be used on subscriptions or sale items?

Can I check the balance on my gift card?

Do you offer physical gift cards?

Is the gift card refundable?

Gift Cards

Can I return my order?

How do I start a return?

Are returns free?

Which items can I return?

Which items can’t be returned?

Can I exchange an item instead of a refund?

My order arrived damaged - what should I do?

I received the wrong item - how do I fix this?

What if an item is missing from my parcel?

Can I return a gift I received?

Returns

When will I receive my refund?

How will I know my refund has been issued?

I haven’t received my refund yet - what should I do?

Can I get a refund if my parcel never arrived?

Do you refund delivery costs?

Can I get a refund for personalised items?

How will I receive my refund?

Can I get store credit instead of a refund?

Refunds

Do I need an account to place an order?

How do I create an account?

I already placed an order but didn’t make an account. Can I still create one?

I forgot my password - how can I reset it?

I can’t log in to my account - what should I do?

How do I update my address or contact details?

Can I save multiple delivery addresses?

How do I update my payment details?

Can I delete my account?

Will my account information be kept safe?

Account & Login

Do you open on weekends / bank holidays?

What if I receive a different toy to what was advertised?

Privacy, Cookie & Shipping Policies?

Do you offer refunds or exchanges?

General FAQ's