<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1284" id="isPasted"><tbody><tr><td height="19" style="width: 100%;">Yes! You can purchase Postman Pooch digital gift cards that make the perfect present for any dog lover. Choose your amount, and we&#x2019;ll email you a digital code to send or print for the recipient.</td></tr></tbody></table>

Do you offer gift cards?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1284" id="isPasted"><tbody><tr><td height="19" style="width: 100%;">At checkout, simply enter your gift card code in the &#x201C;Discount or Gift Card&#x201D; box and click Apply. The balance will be deducted automatically from your total.</td></tr></tbody></table>

How do I use a gift card?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1284" id="isPasted"><tbody><tr><td height="19" style="width: 100%;">Yes. Click the link in your gift card email or contact us with your code, and we&#x2019;ll confirm the remaining balance.</td></tr></tbody></table>

Can I check my gift card balance?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1284" id="isPasted"><tbody><tr><td height="19" style="width: 100%;">Yes. You can email it straight to them or forward the digital code to add a personal message. Perfect for birthdays or adoption celebrations.</td></tr></tbody></table>

Can I send the gift card directly to someone else?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1284" id="isPasted"><tbody><tr><td height="19" style="width: 100%;">No, it&#x2019;s fully digital. You&#x2019;ll receive the gift card instantly by email, so there&#x2019;s no waiting or postage delay.</td></tr></tbody></table>

Is the gift card delivered by post?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1284" id="isPasted"><tbody><tr><td height="19" style="width: 100%;">No. Our gift cards never expire - they can be used anytime.</td></tr></tbody></table>

Does the gift card expire?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1284" id="isPasted"><tbody><tr><td height="19" style="width: 100%;">Yes. If there&#x2019;s a remaining balance, it can be used across multiple orders until it&#x2019;s fully spent.</td></tr></tbody></table>

Can I use a gift card more than once?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1284" id="isPasted"><tbody><tr><td height="19" style="width: 100%;">Yes. You can apply both at checkout - enter the discount code first, then the gift card code.</td></tr></tbody></table>

Can I combine a gift card with a discount code?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1284" id="isPasted"><tbody><tr><td height="19" style="width: 100%;">Yes. Gift cards work on everything, including sale products and dog subscription boxes.</td></tr></tbody></table>

Can the gift card be used on subscriptions or sale items?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1284" id="isPasted"><tbody><tr><td height="19" style="width: 100%;">Yes. Click the link in your original gift card email, or contact us with your code and we&#x2019;ll confirm the balance for you.</td></tr></tbody></table>

Can I check the balance on my gift card?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1284" id="isPasted"><tbody><tr><td height="19" style="width: 100%;">Not at the moment - all our gift cards are digital, making them faster, easier, and eco-friendly.</td></tr></tbody></table>

Do you offer physical gift cards?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1284" id="isPasted"><tbody><tr><td height="19" style="width: 100%;">Gift cards are non-refundable, but you can transfer them to another person if not yet used.</td></tr></tbody></table>

Is the gift card refundable?

Postman Pooch

Gift Cards

Are your treats safe for all dogs?

Are your treats suitable for puppies and senior dogs?

Where do your treats come from?

Can I see a full list of ingredients?

My dog has allergies — how do I know what’s safe?

What if my dog doesn’t like something in the box?

Are your toys durable for heavy chewers?

Are your toys tested for safety?

Do you sell dog accessories or grooming items?

Can I personalise products with my dog’s name?

Do you test products on animals?

How do I choose the right product for my dog?

Do your products make good gifts?

Products

Can I change my subscription payment date?

What if I get an extra item in my box?

When will my subscription boxes be delivered?

What is a Postman Pooch subscription?

Which courier do you use for subscriptions?

Can I pause my subscription?

How do I cancel my subscription?

Can I change my subscription address or payment details?

Can I choose what’s in my box?

Do subscribers get any perks or discounts?

When will I be billed for my subscription?

Can I gift a subscription to someone else?

Can I change the frequency of my boxes?

What happens if a box arrives damaged or missing an item?

How do I reactivate a cancelled subscription?

Do you offer subscription discounts for multiple dogs?

Subscriptions

When will my order be sent?

Can I change or cancel my order?

Can I check the status of my order?

Can I send my order directly to someone as a gift?

I’ve ordered the wrong item or size. What should I do?

Do you include invoices or prices in gift boxes?

I’ve entered the wrong delivery address - can I change it?

I haven’t received an order confirmation email.

What happens if an item I ordered is out of stock?

Can I include a gift note in the parcel?

Can I add a personal message or name to my order?

Orders

Which delivery options do you offer?

How much does delivery cost?

How long does delivery take?

What does “Tracked 24 is not guaranteed” mean?

Can I track my parcel?

My order says “Delivered” but I can’t find it. What should I do?

Do you offer Saturday or weekend delivery?

Do you deliver outside the UK?

Can I collect my order in person?

What happens if my parcel is delayed?

What happens if my parcel is returned to you?

Do you deliver to PO Boxes or BFPO addresses?

Delivery

Is your packaging recyclable?

Do you use eco-friendly materials?

Are your boxes plastic-free?

Can I reuse the gift box?

What happens to returned packaging or damaged stock?

How are you improving sustainability overall?

Do you include packaging slips or invoices inside the box?

Packaging & Sustainability

What payment methods do you accept?

When will I be charged for my order?

Can I use more than one discount code?

My discount code isn’t working - what should I do?

My payment was declined - what should I do?

Is it safe to pay on your website?

Can I change my payment method after placing an order?

Do you offer Klarna, Clearpay, or other buy-now-pay-later options?

Do you store my card details?

Payments

Can I return my order?

How do I start a return?

Are returns free?

Which items can I return?

Which items can’t be returned?

Can I exchange an item instead of a refund?

My order arrived damaged - what should I do?

I received the wrong item - how do I fix this?

What if an item is missing from my parcel?

Can I return a gift I received?

Returns

When will I receive my refund?

How will I know my refund has been issued?

I haven’t received my refund yet - what should I do?

Can I get a refund if my parcel never arrived?

Do you refund delivery costs?

Can I get a refund for personalised items?

How will I receive my refund?

Can I get store credit instead of a refund?

Refunds

Do I need an account to place an order?

How do I create an account?

I already placed an order but didn’t make an account. Can I still create one?

I forgot my password - how can I reset it?

I can’t log in to my account - what should I do?

How do I update my address or contact details?

Can I save multiple delivery addresses?

How do I update my payment details?

Can I delete my account?

Will my account information be kept safe?

Account & Login

Do you open on weekends / bank holidays?

What if I receive a different toy to what was advertised?

Privacy, Cookie & Shipping Policies?

Do you offer refunds or exchanges?

General FAQ's